The Co-ordinators have considerable experience of vetting and matching Sharers to possibly vulnerable people. When you telephone with your initial enquiry ask as many questions as you need to reassure yourself.
The Householder interview process is very thorough, taking as much time as necessary to understand requirements and get a sense of individual preferences. Ideally a family member or a good friend will be present when the Co-ordinator meets the Householder for the first time.
The Sharer interview process is just as thorough, and great care is taken with references. Referees know that the information they give is entirely confidential. We speak to each referee for about 15 minutes, following up with a reference enquiry form. The Sharer is required to supply an ‘Adult Enhanced Disclosure’ from the Disclosure & Barring Service.